Find your answer below, or feel free to contact us if you don’t see your question answered.
Have a Question?
How do I start my free trial?
Getting started with your free trial of Defects Pro is easy. First, simply download Defects Pro for your iPhone, iPad or Android device. Next you’ll need to confirm the start of your subscription through either Google Play or the Apple App store. Finally, register your name and email, and get started in just a few clicks.
How long does it take to set up your account?
Setting up your Defects Pro account takes less than five minutes. After downloading the app, you’ll register, then easily create your company and customize your setting and account with all of your company information. From there, you’re ready to get started using the app! Add contractors and projects, and start creating defects.
How much does Defects Pro cost?
Defects Pro is free for a one-week trial. After your trial, you will be charged a monthly in-app subscription of USD $6.99 per month (price will vary by country and currency/exchange rate.) Subscriptions will be managed directly through Google Play and the Apple App store by the user. Auto-renewal may be turned off by going to the user’s account settings after purchase.
Are there any additional costs?
There are no additional costs or in-app purchases after you sign up and confirm your subscription. The all-inclusive monthly subscription includes unlimited defect lists and punch Lists, unlimited projects, snag reports, unlimited contractors, inspection reports, unlimited reports, completion lists, and more.
How can I cancel my subscription?
Can I add multiple users to my account?
Subscriptions are only valid for one user per account. To download additional subscriptions, please visit the Apple App store or Google Play store.
Can I contact your team for support?
Of course! Our team is always here to support you. You may contact our support team at any time by going to the Contact Us page on our website, emailing us or calling us at 877-300-2904.
Does Defects Pro sync and update data within the cloud?
Defects Pro does not sync data with the cloud at this time. Although Defects Pro does not sync data via the cloud, it does integrate with personal Dropbox accounts (the integration does not work with Dropbox Business accounts at this time).
What industries and types of users does Defects Pro serve?
Defects Pro works for any industry that needs help with inspection reports for completion of construction punch lists. Engineers, architects, general contractors, project managers, field supervisors and other related positions in the construction industry would all benefit from the use of Defects Pro.